FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. FreeScout's `Manage -> Logs -> App Logs` feature uses the bundled `rap2hpoutre/laravel-log-viewer` override to decrypt a user-supplied file identifier and then pass the resolved path to Laravel's download response. Prior to version 1.8.224, the path resolution logic accepts any existing absolute path before applying the intended `storage/logs` restriction. As a result, an attacker who can access the App Logs route and forge a valid Laravel-encrypted `dl` parameter can download arbitrary server-local files readable by the PHP process, not just log files. Version 1.8.224 contains a fix.

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.223, an unauthenticated attacker can inject messages into any existing support conversation by sending a single email to the helpdesk's public address with a crafted `In-Reply-To` header. No credentials, tokens, or prior access are required. The injected message is rendered in the agent UI as a legitimate customer reply, the conversation is automatically reopened, and the `last_reply_from` field is set to the attacker's identity. Version 1.8.223 contains a fix.

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.224, the denylist that neutralizes dangerous file uploads (`Helper::$restricted_extensions`) is incomplete: it does not cover the `.pht` extension. The authenticated upload endpoint `POST /uploads/upload` (`SecureController@upload`) stores files with their original extension into the web-accessible directory `storage/app/public/uploads/` (served at `/storage/uploads/`). On the standard Apache + `libapache2-mod-php` deployment, the default handler `<FilesMatch ".+\.ph(ar|p[3457]?|t|tml)$">` executes `.pht`, so **any authenticated agent can upload a `.pht` web shell and run arbitrary commands as the web-server user** (`www-data`). This is a direct bypass of the fix for CVE-2025-48471, which added `phtml`/`phar` but not `pht` (nor `phtm`, `phps`). Version 1.8.224 contains an updated fix.

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. A Prototype Pollution condition in the `getQueryParam` function `/public/js/main.js` and was addressed in version 1.8.139 by blocking URL query keys matching the pattern `__proto__`. However, this mitigation is incomplete: it only filters top-level `__proto__` keys and fails to sanitize nested forms such as `b[__proto__][polluted]=PWNED`. As a result, an attacker-controlled URL query string can still write into `Object.prototype` on any page that loads `main.js`. Version 1.8.223 contains a updated fix.

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.219, the open tracking endpoint `GET /thread/read/{conversation_id}/{thread_id}` allows unauthenticated attackers to enumerate valid conversation and thread IDs, and modify thread state (`opened_at` timestamp) without any authentication. Version 1.8.219 patches the issue.

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.224, the public endpoint `POST /user-setup/{hash}/{invite_sent_at}` (`OpenController@userSetupSave`) selects the target account solely by its `invite_hash` column, then overwrites that account's email and password and logs in as it. No authentication, cookie, or prior session is required. After a user activates, FreeScout sets `invite_hash` to the empty string. On MySQL and MariaDB, `VARCHAR` equality ignores trailing spaces, so a single URL-encoded space (`%20`) matches the stored empty string and selects the lowest-id activated user. The expiry guard decrypts `invite_sent_at` with the target's password hash, but `Helper::decrypt` returns its raw input unchanged when decryption fails. A plaintext numeric value such as `9999999999` therefore passes the time-to-live check without any secret. The result is that an anonymous attacker sets the email and password of the lowest-id activated FreeScout account (a support agent, or an administrator if one was added by invitation) and authenticates as that account. Version 1.8.224 contains a fix.

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.224, the FreeScout helpdesk application does not enforce rate limiting on the file upload endpoint. Any user can flood the server with upload requests, leading to database overload and potential denial of service for all users. Version 1.8.224 contains a fix.

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.221, FreeScout's attachment download route skips token authentication for any attachment whose `token_type` is set to `1` (`TOKEN_TYPE_LEGACY`). Because this route is unauthenticated and the file path is deterministic, an unauthenticated remote attacker can download any attachment that was created by an older version of FreeScout without possessing a valid token or session. Version 1.8.221 contains a fix.